Hours of Operation

We’re here Monday–Friday, 9am–5pm (PST), ready to help you ride further and dial in your setup.

Seasonal Operations

Kyber follows the rhythm of winter:

• IN Season: September 1 – March 31

• OFF Season: April – August

(manufacturing, restocking & R&D)

Where is Kyber located?

Born in Revelstoke, BC, deep in the heart of North America’s sled community. Our production space is private for now, but the stoke comes from here.

Do you offer local pickup?

Currently our facility isn’t set up for public access — but opening our doors in the future is definitely something we’re working toward.

Can customers contact Kyber by phone?

Our team spends most days testing, designing, machining, or shipping gear, so we manage all support through email to keep things fast, accurate, and personal. You’ll always get a thoughtful, timely response from someone who truly knows the product.

Why does the site show “Out of Stock”?

All Kyber components are made in one precision-run each year. This keeps every batch consistent in strength, color, and finish. If something is showing out of stock, it simply means we’re in our annual manufacturing cycle.

When will products be restocked?

Fresh inventory lands every September. We’ll drop updates on our homepage and social media pages — @kyber.one

Do you have a retail store?

We’re laying the groundwork for one — and when it happens, we’re making sure it’s worth the trip.

Do you offer custom colors?

For now, we stick with our core colors. It allows us to deliver the quality Kyber is built on.

What is the difference between a DMR & T Post Riser?

DMR — Direct Mount Riser

Built specifically for Polaris RMK / Matryx mountain sleds, which use a flat-top steering post.

TPR — T-Post Riser

Most other sled platforms (Ski-Doo, Lynx, Arctic Cat, older Polaris chassis, etc.) run a T- Post style steering post.

To learn more, check out our GET EDUCATED tab located at the Top of our Home Page.

What is the difference between the 1.0mm and 1.6mm Handlebar Corks?

Cork 1.0 — Smaller Diameter

Perfect if you prefer a smaller overall grip or want the closest feel to a traditional bar.

Cork 1.6 — Larger Diameter

Ideal for riders who like extra cushion and a slightly larger grip feel.

To learn more, check out our GET EDUCATED tab located at the Top of our Home Page.

What is the difference between the styles of grips?

Standard / Original

A great all-around grip for riders who want familiar control with a clean, responsive profile.

Available in Black only

Atak (TPU Compound)

Features an aggressive texture for maximum bite, palm indexing, and wet-snow control. A softer compound that gives phenomenal traction and feel. Available in 10+ colors. Atak LL (PVC Longer Lasting) Same Atak pattern but made from a durable flexible PVC for riders who want serious longevity.

This compound is designed to outlast your sled, holds up in harsh conditions, and is available in Black only.

To learn more, check out our GET EDUCATED tab located at the Top of our Home Page

What does Kyber look for in a sponsored rider?

• Professionalism and reliability
• Community involvement
• Quality content
• Brand integrity
• A willingness to represent the sport in a positive, real way

Does social media followership increase my chances?

Followers are great — impact is better.

Skill, attitude, and consistency are what stand out most here.

Are you accepting sponsored rider applications?

Absolutely — We currently offer two levels of rider support. Each Unique in their own.

What is the difference between the two tiers?

Kyber Syndicate:

·       A worldwide crew built on performance,
progression, and measurable impact — not follower count. Riders earn rewards,
incentives, and recognition by proving it on snow and through community
support.

Kyber Elite:

·     Our pinnacle roster — a tight crew of proven industry leaders and riders whose credibility comes from real training, respected certifications, and years of mountain experience. These riders
understand the terrain, respect the craft, and help steer the future of the sport with the kind of leadership you only earn the hard way.

How do I become part of the Kyber Syndicate?

Joining the Kyber Syndicate is easy — because community shouldn’t have a gatekeeper.

Just hit the signup link, drop in your details, and your now part of the Kyber Family. Every rider, every skill level, every walk of life is welcome. No fees, no secret handshake, no follower minimums.

If you love the mountains, the sport, and the stoke that comes with it — you’re already one of us.

How do I apply for Kyber Elite?

Submit your
application through the Elite Application on our
homepage. Every application is reviewed with respect for the time and effort
you put into it.

How long until I hear back?

Elite submissions are reviewed during the OFF
season (April thru July). Only selected riders will receive a follow-up — but
every application is appreciated.

Do you accept applications for Event Support?

Absolutely — At Kyber, community is everything. It’s the heartbeat of the mountains, the reason this sport exists, and the foundation our brand is built on.

How can our organization apply?

Applying is easy — Open the Event Application link found at the bottom or our website homepage. Tell us about your event, your dates, paint a clear picture of what you’re creating. The more detail, the better. Once submitted, our marketing team will review as part of our seasonal event planning. Approved applications will be contacted by email.

How far in advance do you recommend we apply?

Applications received 4–12 months ahead fit best within upcoming project and marketing cycles. Early planning always works in your favour.

Are there specifics we should include in our event application?

Absolutely — details help us help you.

When you submit your application, be sure to fill out the form completely and add anything that paints a clear picture of your event. Include the details that show how your event brings riders together or pushes the sport forward and how Kyber plays a part — all of it helps us understand how to support you best. If it strengthens the community, it matters to us.

Will Kyber be attending any trade shows this upcoming winter season?

Yes — Kyber is officially coming back. We stepped away from the trade-show circuit for a couple seasons to rebuild our foundation, refine our product line, and dial in the brand.

That reset is now 80% complete, and we're gearing up to return in full force for Winter 2026–2027.

Expect to see us at multiple major shows. Stay tuned — we’ll begin announcing confirmed events as we roll into the season.

Can we expect to see Kyber making an appearance at smaller local events?

Historically due to travel, setup, and ongoing costs meant we had to prioritize where our time and resources went while we rebuilt the brand.

Community is important to us and are working hard on increasing our involvement with focus Over the next season or two, you can expect Kyber to start showing up at more grassroots events, ride days & mountain meet ups.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Shop Pay.

Can I pay over the phone?

At this time, we process all payments online — it keeps transactions secure and lets our team stay focused on building and shipping your gear as quickly as possible.

Are gift cards available?

Not at this time, but it’s something we may introduce in the future.

Can I combine payment methods?

Each order processes through one payment method for accuracy and security.

Do you offer payment plans or financing?

Yes — Shop Pay Installments (where available) makes it easy to gear up.

Can I update my address after ordering?

If your order hasn’t shipped yet, we’re happy to help — email us right away at support@kyber.one

How long does it take for my order to be processed?

We move fast — most orders are processed within 24 – 48 hours during weekday (Monday 9 a.m. to Friday 3 p.m.). If you place an order after 12 p.m., it’ll queue up for the next business day. We’d rather ship it right than rush it wrong.

Can I pick up my order locally?

Our facility currently isn’t set up for public pickup at this time, but we’re working toward that in the near future.

Do you ship internationally?

Absolutely — international shipping options will appear at checkout.

Which couriers do you use?

• Canada: Canada Post

• USA: Canada Post → USPS

• International: UPS

How long does delivery take?

Depending on the service you select at check out, most fall within the timelines listed below:

• Canada: 2–10 business days

• USA: 2–10 business days

• International: 7–21 business daysDo you ship on weekends or holidays?

Orders are processed Monday–Friday to ensure accuracy and proper handling.

What if something happens during shipping?

Once your order leaves our hands, the courier takes over the journey.

If anything comes up, the courier company is best equipped to assist — and we’re alwayshere if you need guidance on where to start.

Who is responsible for duties or customs fees?

Kyber is now 100% Tariff & Duty compliant, meaning:

• Most products ship Duty Free

• A few items require a 20% duty, which is shown at checkout

• Pricing for US customers has been adjusted to offset the duties keeping things

smooth and affordable. No surprises. No hidden charges.

How do I track my shipment?

Once your order has been processed, an email will be sent to the address you provided at checkout providing a your tracking details along with a direct link in which to track your order more easily.

Why isn’t tracking updating yet?

Tracking numbers may take up to 24 hours to activate after order have been fulfilled.

My package shows delivered, but I can’t find it?

We recommend checking with:

• Neighbors

• Building/management

• Your local post office

Couriers often scan early, or packages may be held safely nearby.

Can Kyber reach out to the courier for me?

Couriers require the recipient to start the process, but we’re always here if you need help understanding next steps.

How do I start a return?

Visit our Returns page and fill out our online Return Request form.

Once complete, our support team will review your request and reach out with further instructions.

What are the return requirements?

Returns must be initiated within 30 days of the original purchase date.

Products must be:

• Unused & unopened

• In original packaging

• Purchased directly from KYBER online

How long does return processing take?

Usually 24–48 hours after the product arrives back to us.

What if my product arrived damaged?

Submit a courier claim within 3 business days, then then email us with details so we have on file so if the courier reaches out to us we have the knowledge to make sure the process moves forward a smoothly as possible.

Who covers the cost of returns?

Returns happen — dialing in gear is part of leveling up. Since the request comes from your side, the shipping back to us is handled by the customer. For our U.S. customers, please note any such fees that arise remain the responsibility of the shipper and why we recommend Postal Service shipments as they often keep duties and tariffs lower than other couriers.

Do you offer warranty?

Absolutely — All products built from aluminum and engineered for long-term durability and are backed 100% for the original purchaser. Some items, though, fall into the “wear-and-tear” category — things like rubber, plastic, and foam components. These parts naturally break down over time through normal riding conditions, so they aren’t covered under the same warranty as our metal components

If something isn’t performing the way it should, we’re here
to make it right.

What do I need to submit a warranty claim?

Your original proof of purchase is all you need.

Is warranty transferable?

Warranty applies to the original purchaser to ensure
accuracy of ownership and product history.

How long is warranty coverage?

Coverage varies depending on the item — email us with your order details and we’ll take care of you.

Who covers the cost of warranty shipping?

Warranty claims ride a 2-step process. You cover the shipping to get the product back to us for inspection. If it’s approved as a genuine warranty issue, we take it from there — Kyber covers the shipping costs to getting you your replacement.

For our U.S. customers, please note any such fees that arise remain the responsibility of the shipper and why we recommend Postal Service shipments as they often keep duties and tariffs lower than other couriers.

How do I reach Kyber?

Email us anytime at support@kyber.one — we’re here to help.

Do you offer phone support?

Our team is small, hands-on, and usually elbow-deep in parts. Email is the best way to reach us — it keeps your questions crystal-clear and our workflow running tight.

How quickly will you reply?

Generally with in 24 hours.

Do you have live chat?

Not just yet — but our AI teammate Riot is online 24/7 and always learning, located in the bottom Right hand corner website.