Frequently Asked Questions
General Questions
Q: Where are KYBER Products Manufactured?
A: All KYBER CNC-machined components are proudly crafted right here in British Columbia, Canada.
Some of our other products — including handlebars, rubber compounds, and select accessories — are produced through trusted manufacturing partners overseas, chosen for their precision, consistency, and shared commitment to quality.
Q: Can I order Raw products, un-anodized & or not painted?
A: At this time, KYBER products are only available in our signature anodized finishes — seven CNC color options and ten handlebar colorways. NOTE: On 12 01 25 we will be introducing RAW anodized finish to several of our Products as a Limited run for the remainder of the W26 season while supplies last.
Q: I tried to place an order online during the Spring / Summer months, but appears all products are out of stock?
A: KYBER operates seasonally — our online store is open from September 1 to March 31.
From April 1 to August 31, we shift gears to focus on manufacturing, testing, and developing the next generation of products.
When the snow returns, so does KYBER.
Q: Do you have a Flagship store where I can buy products?
A: At this time, KYBER does not offer walk-in retail. Our operations are focused on design, manufacturing, and direct online sales.
That said, we’re working toward establishing a physical KYBER presence — stay tuned, we’re just getting started.
Q: The website currently says the product is “Out of Stock”. When will it be available?
A: All KYBER products are manufactured once per year, between April 1 and September 1.
Our full inventory is replenished in early September, just in time for the riding season. Keep an eye on our homepage and socials for official restock announcements.
Q: Are you accepting applications for sponsored Riders?
A: Not right now — we’re currently rebuilding our KYBER Syndicate Family from the ground up.
The new Syndicate will be a true performance-based program built around rewards, incentives, and measurable impact — not follower counts.
We’ll reopen applications soon, and trust us — when it launches, the riders who lead by example will know exactly where they stand.
Payments
Q: What are the accepted payment methods?
A: We keep it easy — pay your way.
KYBER accepts all major credit cards, PayPal, and Shop Pay for a fast and secure checkout experience. No complications, no friction.
Q: Can I pay over the phone?
A: We get it — convenience is king. But here’s the deal: we don’t take payments over the phone.
Not because we can’t — because we’re busy designing, testing, and building the next generation of badass parts for your sled.
Help us help you. Be the rider not the passenger, place your order online and own the process. That’s teamwork — that’s KYBER.
Shipping & Delivery
Q: Can I pick my order up?
A: We’d love to hand you your parts in person, but the truth is — we don’t have a storefront (yet).
Right now, every minute goes into designing, machining, and testing gear that outperforms everything else on snow.
Q: Do you ship Internationally?
A: Absolutely, we ship to riders around the world. At checkout, you’ll see all available delivery options for your area.
Keep in mind: we’re riders, not couriers. Once your order leaves our facility, it’s in the hands of your selected shipping provider as they take the reins. If you need help tracking or troubleshooting delivery, please contact the courier directly for support.
Q: Do you ship on Saturday and Sundays?
A: Weekends are for the mountains, not the mail.
We ship Monday through Friday, and any orders placed after 12 p.m. or during weekends and holidays will head out the next business day.
We move fast — most orders are processed within 24 hours
Q: How will my order be packaged for shipping?
A: We don’t overdo it — we keep it tight, clean, and sustainable.
Most KYBER products are packaged in Clamshell packaging while orders ship in compact cardboard boxes designed to protect your gear without the fluff. Less waste. Less weight. More efficiency.
Q: How long does it take for my order to be processed?
A: We move fast — most orders are processed within 24 hours during the workweek (Monday 9 a.m. to Friday 3 p.m.).
If you place an order after 12 p.m., it’ll queue up for the next business day. We’d rather ship it right than rush it wrong.
Q: How long does it take for my order to be delivered?
A: Once your order leaves our facility, delivery speed and handling are in the hands of your chosen courier.
If you experience any issues or delays, please contact the courier directly for assistance — they’re best equipped to help track your package and they’re in the driver’s seat.
Q: How can I track my order?
A: Once your order’s on the move, we’ll shoot you an email with your tracking number.
From there, you can follow your order in real time using the link provided — straight from our hands to your doorstep.
No guessing. No waiting around in the dark. Just precision, all the way through.
Returns
Q: How do I return a product I purchased?
A: To start a return, email us at support@kyber.one with your full name, original order number, and a brief note about the reason for your return.
We’ll respond with a return form and clear instructions to help you get it sorted quickly.
Q: How long does it take to process the return?
A: Once your return arrives, please allow up to 2 business days for processing and timing can vary slightly during peak season. Further details can be found in our Return Policy.
Warranty
Q: Is there any warranty on KYBER brand products?
A: Yes — every KYBER product is backed 100% for the original purchaser. If you experience any issues, email us at support@kyber.one and we’ll get back to you within 24 hours.
If your purchase was made through one of our dealers, please have your original receipt ready when reaching out.
Getting in Touch
Q: How can get in touch with support KYBER?
A: You can reach us anytime at support@kyber.one
Our team monitors messages daily and will get back to you as soon as possible — usually within 24 hours.
