Frequently Asked Questions (FAQ)
General Questions
Q: Can I order Raw products, un-anodized & or not painted?
A: At this time we only offer our CNC products in the 7 colours of anodizing & our Handlebars in the 10 available colours.
Q: I tried to place an order online during the Spring / Summer months, but appears all products are out of stock?
A: We are only OPEN from September 1 to March 31, we are CLOSED from April 1 to August 31 for manufacturing.
Q: Do you have a Flagship store in Sicamous where I can buy products?
A: We currently do not accept walk-ins, but are working hard to establish ourselves with hopes be open to the public in the near future.
Q: What stores carry the Kyber brand products?
A: Click on the Find a Dealer link located at the top or bottom of our website. You can choose your search area and even filter by OEM to help track down a dealer in your area.
Q: The website currently says the product is “Out of Stock”. When will it be available?
A: We manufacture ALL products once a year from April 1 to September 1 and will replenish ALL stock sometime in September, watch for the announcement on our home page.
Q: Are you accepting applications for sponsored Riders?
A: Yes we do, please fill our the Ambassador Application Form found at the bottom of our Home Page. Note we currently have a large family and with an overwhelming number of recent applications, we are currently back logged and not be able to respond to each and every application. Those which stand out over others and are of interest to us will be contacted directly.
Payments
Q: What are the accepted payment methods?
A: We accept all major Credit Cards, PayPal & Shop Pay
Q: Can I pay over the phone?
A: Sorry, currently we do not accept any payment over the phone.
Shipping & Delivery
Q: Can I pick my order up in Sicamous?
A: At this time we do not have a store front and are unable to offer Local Pick Up.
Q: Do you ship Internationally?
A: Yes, please complete your order and continue to shipping to see the list of shipping options in your area.
Q: Do you ship on Saturday and Sundays?
A: Orders are only processed Monday-Friday and will not be process on weekends or public holidays. We aim to process all orders within 24 hours. Order placed at 12pm local time will not be processed that day.
Q: How will my order be packaged for shipping?
A: We aim to use the smallest amount of packaging possible to reduce shipping costs and cut down on waste. Most all orders are shipped in cardboard boxes.
Q: How long does it take for my order to be processed?
A: Online orders are generally filled with in 24hrs from the time the order was placed, Monday 9am to Friday 3pm
Q: How long does it take for my order to be delivered?
A: Shipping is times vary from the service in which you choose and the country in which the parcel is being sent. We do not have control over the couriers, any issues with shipping are to be taken up with the courier in which you had chosen to deliver your parcel.
Q: How can I track my order?
A: Once your order has been dispatched, you will receive your tracking number by email. You can check the status of your order at any time by going directly to the links provided by our customer service via email.
Returns
Q: How do I return a product I purchased?
A: Email us at support@kyber.one and let us know the reason for your return. To help us reply back quickly if you could also include your full name, original order number and date if possible. We will then email you back with a return form and further instructions.
Q: How long does it take to process the return?
A: Once we receive your return item(s) it may take up to 2 working days, although we try our hardest to process within a 24 hour period.
Warranty
Q: Is there any warranty on KYBER brand products?
A: Yes we back our products 100% to the original purchaser. If you have any issues at all, please email us at support@kyber.one and we will have someone reach out to you within 24hrs. If you purchased from one of our dealers, please make sure to have your original receipt on hand and if you purchased online provide your full name and or invoice number to help us find your order.
Getting in Touch
Q: How can get in touch with someone?
A: You can email us at support@kyber.one and someone will reach out to you at our earliest convenience.