What are KYBER's hours of operation?

Our regular support hours are Monday-Friday, 6 AM-2 PM Pacific Time.

Email is the best way to reach us, and we'll get back to you as quickly as possible during regular business hours.

Does KYBER operate year-round?

Yes, but our operations follow the rhythm of the winter season.

IN Season: September 15-March 15

OFF Season: March 16-September 14

During the OFF Season, much of our time shifts toward manufacturing, restocking, product development, testing, and preparing for the next winter.

Where is KYBER located?

KYBER was born in Revelstoke, British Columbia, in the heart of mountain snowmobiling.

Our production facility is private and is not currently open to the public.

Do you offer local pickup?

Not at this time. Our facility is not currently set up for public access or local order pickup.

All orders are shipped through our regular fulfillment process.

Can I contact KYBER by phone?

Customer support is handled through email so we can keep product, compatibility, order, and support information accurate and in one place.

Email us at support@kyber.one and include your order number and exact KYBER product name whenever applicable.

Why does a product show "Out of Stock"?

KYBER is a small company by design. We produce our products in focused, limited production runs so we can maintain the quality we're known for while continuing to refine and improve our products year after year.

When something sells out, it may remain unavailable until the next production run. We'd rather build it right than build more simply to keep a shelf full.

When will products be restocked?

Every year, KYBER works toward one major reset.

Our website is fully restocked and ready for the season beginning mid-September, with additional products and production runs continuing to arrive throughout September and October.

Some products can sell through quickly, so availability throughout the season is not guaranteed.

Why doesn't KYBER keep every product in stock year-round?

Continuous mass production isn't how we operate.

Small production runs give us greater control over quality and allow what we learn from one season to influence what we build for the next. Materials, manufacturing, fit, function, and rider feedback are continually evaluated as our products evolve.

Will a sold-out product come back exactly the same?

Not always.

We believe in continuous improvement. When a new production run gives us an opportunity to make a product stronger, cleaner, easier to use, or simply better, we'll take it.

That means the next version of a KYBER product may include refinements based on what we've learned since the last one.

Do you have a retail store?

Not at this time. KYBER products are currently available directly through KYBER.one.

For the 2027-2028 season, KYBER will return to select retailers, giving riders another way to find our products closer to home.

Our production facility remains private and is not open for public retail or local pickup.

Do you offer custom colors?

No. KYBER does not currently offer custom colors.

Available colors are shown on each product page. Keeping our production focused on established colorways helps us maintain the consistency, finish, and quality expected from every KYBER product.

What is the difference between a DMR and TPR Riser?

DMR - Direct Mount Riser

Designed specifically for Polaris RMK / Matryx mountain sleds using a flat-top steering post. The DMR mounts directly to this style of steering post.

TPR - T-Post Riser

Designed for sled platforms using a traditional T-style steering post, including many Ski-Doo, Lynx, Arctic Cat, and older Polaris applications.

Always check the product page for your specific make, model, and year before ordering.

What is the difference between the 1.0 mm and 1.6 mm Handlebar Corks?

The difference is the finished diameter and feel of your grip setup.

1.0 mm - Smaller Diameter

Best for riders who prefer a smaller overall grip diameter and a feel closer to a traditional handlebar setup.

1.6 mm - Larger Diameter

Adds more material beneath the grip for riders who prefer a slightly larger diameter and additional cushioning.

Your cork choice works together with your grip selection, so consider the complete setup rather than either component on its own.

What is the difference between KYBER's grip options?

ORIGINAL

Our traditional all-around grip with a familiar, clean profile for riders looking for straightforward control and feel. Available in Black.

ATAK

Our aggressive grip profile built around traction, indexing, and control. The softer compound delivers excellent feel and grip in demanding snow conditions and is available in multiple colors.

ATAK LL

The same aggressive ATTAK pattern produced in a more durable, longer-lasting compound. Designed for riders who prioritize longevity while maintaining the ATTAK profile. Available in Black.

How do I know which grip setup is right for me?

Grip diameter, compound, texture, cushioning, and riding preference all play a part.

For a complete breakdown, use our HOW TO CHOOSE THE PERFECT GRIP guide located in the website footer.

What is the KYBER Alliance?

The KYBER Alliance is our rider and community program built around participation, progression, credibility, and what you bring to the mountains.

The journey begins in the KYBER Collective and creates a path to earn your way through SYNDICATE, VANGUARD, and ultimately ELITE.

Do I need a large social media following?

No. Followers don't determine your place here.

We look at participation, skill, attitude, credibility, consistency, community involvement, and what you contribute to the sport.

What are the levels of the KYBER Alliance?

KYBER Collective

The starting point. Open to KYBER customers who want to participate, take on Missions, build their skills, earn Credits, and become part of the KYBER community.

SYNDICATE - THE PROVING GROUND

Eight riders earn a seat each season through the annual selection process. This is where riders begin proving what they can bring to the Alliance.

VANGUARD - THE ADVANCING

The next step. Four SYNDICATE riders advance each season based on what they've demonstrated and the vote of their peers.

ELITE - THE PROVEN

The highest level of the KYBER Alliance. A limited roster of riders who have earned their place through experience, credibility, contribution, and proven performance.

How do I join the KYBER Collective?

The KYBER Collective begins with your first purchase through KYBER.one.

Once you've made a purchase, you can access the KYBER Collective Loyalty Hub, take on Missions, earn Credits, build your skills, and participate in the Alliance.

Your first purchase unlocks the door. Where you take it from there is up to you.

How do I earn a seat in SYNDICATE?

Once each season, riders from the KYBER Collective have the opportunity to apply for one of eight SYNDICATE seats.

Finalists are selected and the community helps decide who takes the next step.

Can I apply directly for VANGUARD or ELITE?

No. Advancement is earned through the Alliance.

The path is:

COLLECTIVE → SYNDICATE → VANGUARD → ELITE

Each level is designed to recognize what you've demonstrated along the way.

Do you accept applications for Event Support?

Yes. KYBER considers support requests for events that bring riders together, strengthen the community, or help push the sport forward.

How does our organization apply?

Visit our Upcoming Event? page and complete the Event Support Request form.

Give us a clear picture of your event, including what you're creating, when and where it's happening, who it serves, and how you're asking KYBER to be involved.

How far in advance should we apply?

The earlier, the better. Applications submitted 4-12 months in advance give us the best opportunity to consider your event within our seasonal planning and available resources.

What information should we include?

Complete the form as thoroughly as possible.

Clear event dates, location, expected attendance, event purpose, requested support, and how the event benefits the riding community all help us properly evaluate the request.

Does submitting a request guarantee support?

No. Every request is reviewed, but support depends on timing, available resources, seasonal commitments, and whether the event is a good fit for KYBER.

Only approved requests will be contacted with next steps.

Will KYBER be attending trade shows this winter?

Yes. KYBER is returning to the trade-show circuit for the 2026-2027 winter season.

Confirmed appearances will be announced through KYBER.one and our social channels as event dates approach.

Will KYBER attend smaller local events?

Yes, where it makes sense.

We're continuing to expand our involvement with grassroots events, ride days, mountain meetups, and other opportunities that bring the riding community together.

How can I find out where KYBER will be?

Watch KYBER.one and follow @kyber.one for upcoming event announcements, locations, and dates.

Want KYBER involved in your event?

Visit our Upcoming Event? page and submit an Event Support Request for consideration.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Shop Pay.

Can I pay over the phone?

No. All payments are processed securely through our online checkout. We do not accept or process payment information by phone or email.

Are gift cards available?

Yes. KYBER Gift Cards are NOW available online for the first time and can be found on most of our Category product pages.

Can I combine payment methods?

Each order must be completed using one payment method.

Do you offer payment plans or financing?

Shop Pay Installments may be available to eligible customers. If available for your order and location, the option will appear during checkout.

Can I update my shipping address after ordering?

If your order has not shipped yet, contact us immediately at support@kyber.one.

We'll do our best to make the change, but once an order has been processed or transferred to the courier, we cannot guarantee that the address can be updated.

How long does it take to process my order?

Most orders are processed within 24-48 hours, Monday through Friday.

Orders placed later in the day, on weekends, or on holidays will enter our queue the next business day.

Can I pick up my order locally?

Not at this time. Our facility is not currently set up for public access or local order pickup.

Do you ship internationally?

Yes. Available international shipping options will appear at checkout based on your destination.

Which couriers do you use?

Canada: Canada Post

USA: Canada Post → USPS

International: UPS

Available services may vary depending on your destination and order.

How long does delivery take?

Delivery times depend on the shipping service selected at checkout. Typical estimates are:

Canada: 2-10 business days

USA: 2-10 business days

International: 7-21 business days

These are estimated transit times and do not include order processing or delays outside KYBER's control.

Do you ship on weekends or holidays?

Orders are processed and shipped Monday through Friday, excluding holidays.

What if my shipment is delayed, lost, or damaged?

Once your shipment is with the courier, tracking and delivery are managed by that carrier.

If there's a problem, start with the courier using your tracking information. If you need KYBER information to help move a claim forward, we're here to assist.

Who is responsible for duties, tariffs, or customs fees?

Any applicable duties, tariffs, taxes, or customs charges will be handled according to the destination and shipping method and, where available, shown during checkout.

Review any applicable charges at checkout before completing your order.

How do I track my shipment?

Once your order has shipped, we'll send a shipping confirmation email to the address provided at checkout. It will include your tracking number and a direct link to follow your shipment.

Why isn't my tracking updating yet?

Tracking can take up to 24 hours to activate after your order has been fulfilled.

For the most current information, enter your tracking number directly on the courier's website.

My package shows delivered, but I can't find it. What should I do?

Start by checking around the delivery location, with other members of your household, neighbours, building management, or your local post office or courier depot.

If the package still cannot be located, contact the courier directly using your tracking number to begin an investigation.

Can KYBER contact the courier for me?

In most cases, the courier requires the recipient to begin the investigation because you are at the delivery location and can verify the necessary details.

If the courier requires information from KYBER after a claim has been opened, we're happy to assist.

How do I start a return?

Visit our Returns page and complete the online Return Request form.

Once submitted, our team will review your request and provide the next steps by email.

What are the return requirements?

To be eligible for return, products must be:

• 
  Unused and unopened
  
• 
  In their original packaging
  
• 
  Purchased directly from KYBER.one
  

Returns must be initiated within 30 days of the original purchase date.

How long does return processing take?

Once your return arrives and has been inspected, most approved returns are processed within 24-48 hours.

What if my order arrives damaged?

If your shipment arrives damaged, begin a claim with the courier within 3 business days and contact KYBER with the details.

Keep the original packaging and take clear photos of the package and damage. If the courier contacts us during their investigation, we'll have the information needed to help move the claim forward.

Who pays for return or exchange shipping?

Return and exchange shipping costs are the responsibility of the customer.

For U.S. returns, any duties, tariffs, brokerage fees, or other charges incurred when shipping the product back remain the responsibility of the sender. We recommend using the postal service whenever possible, as it can help reduce additional cross-border fees.

Where can I find the complete return policy?

Visit our Returns page for the complete requirements, exclusions, and Return Request form.

Does KYBER offer a warranty?

Yes. KYBER stands behind the products we manufacture.

Our aluminum components are engineered for long-term durability and are backed for the original purchaser against manufacturing defects.

Wear items such as rubber, plastic, foam, and other components that naturally deteriorate through use are not covered in the same way.

What do I need to submit a warranty claim?

Your original proof of purchase and the information requested through our Warranty form.

Photos or additional information may be required so we can properly assess the product and determine the next step.

Is the warranty transferable?

No. KYBER warranty coverage applies to the original purchaser and is not transferable.

How long is warranty coverage?

Coverage depends on the product and the nature of the issue.

Visit our Warranty page for complete warranty information and to submit a claim.

Who pays for warranty shipping?

Warranty claims follow a two-step process.

You are responsible for shipping the product to KYBER for inspection. If the claim is approved as a warrantable issue, KYBER covers the cost of shipping and the retun replacement back to you.

For U.S. customers, any duties, tariffs, brokerage fees, or other charges incurred when sending the product to KYBER remain the responsibility of the sender.

How do I start a warranty claim?

Visit our Warranty page and complete the Warranty Request form. Provide the requested information so our team can properly review the claim and contact you with the next steps.

How do I contact KYBER?

Email us anytime at support@kyber.one.

To help us get you the right answer faster, include your order number when applicable, the exact KYBER product name, and as much detail as possible about your question.

Do you offer phone support?

No. Our team is hands-on with product development, manufacturing, fulfillment, and operations, so customer support is handled through email.

Keeping support in writing also gives us the product and order details needed to provide accurate answers without unnecessary back-and-forth.

How quickly will KYBER respond?

During our IN Season, we aim to respond within 24 hours, Monday through Friday.

Response times may be longer during weekends, holidays, and our OFF Season while manufacturing, restocking, and product development are underway.

Do you have live chat?

RIOT, our AI support teammate, is available 24/7 through the chat located in the bottom-right corner of KYBER.one.

RIOT can help with common product, compatibility, installation, shipping, and support questions. If your question requires our team, you can reach us at support@kyber.one.