Overview

KYBER provides a limited warranty on products purchased directly through KYBER or an authorized dealer.

This warranty covers manufacturing defects in materials and workmanship under normal use.

Warranty claims are subject to review and approval by KYBER.

Warranty Coverage

KYBER warrants that all products will be free from defects in material and workmanship for a limited period from the date of purchase.

If a product is found to be defective, KYBER may, at its discretion:

- Repair the product

- Replace the product

- Provide a refund or store credit

Warranty coverage applies only to the original purchaser and is not transferable.

Warranty Timeframes

Warranty coverage varies by product category:

- Hard Goods (Machined / Metal Parts): [Life time against manufacturers defects]

- Soft Goods (Rubber / Plastic / Grips / Accessories): [1 Year on most items]

- Electronics / Heated Products: [No Warranty]

(Warranty periods may differ depending on product type and use case.)

What is Covered

The KYBER warranty covers:

- Manufacturing defects

- Material defects

- Workmanship issues

- Product failure under normal riding conditions Shape

What is NOT Covered

Warranty does not cover damage caused by:

- Improper installation

- Misuse, abuse, or negligence

- Normal wear and tear

- Accidents or crashes

- Modifications or alterations to the product

- Improper maintenance

- Corrosion, oxidation, or cosmetic damage

- Damage caused by improper storage

- Commercial or rental use

- Unauthorized repairs

Proof of Purchase Required

All warranty claims must include:

- Proof of purchase (receipt or invoice)

- Date of purchase

- Purchase location (KYBER website or authorized dealer)

- Photos and/or video of the issue

- Order number (if available)

Warranty Claim Process

To submit a warranty claim:

1. Fill out the Warranty Claim Form below

2. This must include the following details:

- Full name

- Phone number

- Shipping address

- Product name and description

- Order number or proof of purchase

- Short description of the problem and how it occurred

- Clear photos and/or video showing the issue

3. Once submitted, KYBER will review the claim and respond with next steps.

Inspection & Return Requirements

KYBER may request the product be returned for inspection before a warranty decision is made.

If a return is required:

- KYBER will provide shipping instructions

- Customer may be responsible for return shipping unless otherwise approved

- Products must be returned clean and safely packaged

Warranty Resolution

Once reviewed, KYBER will determine the best resolution, which may include:

- Repair

- Replacement

- Refund or store credit

All warranty decisions are final.

Shipping Policy for Warranty Replacements

In some cases:

- KYBER may require the customer to ship the product back for inspection

- Products required for inspection will be at the customer’s expense.

If a replacement is approved:

- KYBER will ship the replacement product to the customer

- Shipping timelines may vary based on inventory and location

- Expedited shipping may be available at additional cost

Additional Notes

KYBER reserves the right to update or modify this warranty policy at any time without notice.

This warranty policy is valid only for products purchased through KYBER or authorized KYBER dealers.

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