Refund & Exchange Policy
To Authorize your Return / Refund, you’ll need to:
- Provide original proof of purchase, and
- Assure product(s) are unopened & in the original packaging.
- Any additional costs incurred such as shipping & tariff fees are the customer’s responsibility and will be deducted before being processed.
We Build It Right — But If It’s Not, We’ve Got You.
If you’d like to submit a return request, please complete the return form below. We offer 30-day, no questions asked, returns and exchanges of any unused and unopened products purchased directly from KYBER online.
Exchanges Made Easy
Want to swap a product for something different? No problem.
- Submit a standard return request.
- Place a new order for your preferred item(s).
We’ll process your return as soon as quickly as possible so you can get back to doing what you love — riding. Once it arrives & inspected, the refund will be applied to the original form of payment used at the time of purchase.
Want to swap a product for something different? No problem.
Sale & Flash Items
Products discounted 30% or more are considered final sale — no returns, no exceptions. Flash Sale items are also final.
Freight Damage
Unfortunately, accidents happen. If your order arrives damaged in transit, submit a shipping claim within 3 business days of receiving your package. Make sure to Include any photos which may help our team to understand and visualize so we can help get it sorted in a timely fashion.
Questions?
Reach out to support@kyber.one — we’re here to make it right.
