SHIPPING & ORDER POLICY
FROM OUR HANDS TO YOUR DOOR.
Everything you need to know about order processing, shipping, tracking and delivery from KYBER.
BY PLACING AN ORDER YOU ACKNOWLEDGE
At KYBER, our job is to design, engineer, and build precision backcountry gear, not manage delivery routes. Once your order leaves our hands, it’s in the capable control of the professional courier selected at checkout.
Then underneath that paragraph, add:
All orders are fulfilled through the postal service. Please ensure your shipping address is accurate and complete. If you have a PO Box, make sure to provide it in the address field. We also recommend providing your civic address in the field labelled Apartment, suite, etc.
Once processed and packaged, orders are transferred to the courier selected for your shipment, who is responsible for final delivery.
Postal duty rates are automatically calculated and collected at checkout.
If a commercial carrier such as UPS or DHL takes over during transit, any duty differences are your responsibility.
Returned or rejected packages due to unpaid tariffs or import fees will not qualify for refunded shipping fees. Any additional shipping, tariff or import costs incurred are the customer’s responsibility and will be deducted from any applicable refund.
COURIER SERVICE PROVIDERS
All KYBER orders are currently shipped with Canada Post.
For international orders, applicable duties and tariffs are calculated and collected at checkout. These charges are not fees imposed by KYBER. They are government-required import charges collected from you for remittance to the appropriate authorities.
Your checkout provides a breakdown of applicable duties and tariffs before your order is completed.
ORDER PROCESSING
All orders are processed at the end of each day and shipped the next business day.
Orders placed on weekends or holidays will ship on the next available business day.
TRANSIT TIMES
Canada
2-10 business days
USA
5-14 business days
International
7-21 business days
Please note: Transit times are estimates only. Delays caused by customs, weather or the postal service are beyond KYBER’s control.
ORDER TRACKING
Once you place an order, you’ll receive an order confirmation email letting you know we’ve received it. Once your order ships, you’ll receive a second email with your tracking number and a direct link to follow your shipment.
Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active.
Questions about your order? Contact us anytime at support@kyber.one.
ORDER CHANGES AND CANCELLATIONS
Need to make a change or cancel your order before it ships? Contact support@kyber.one as soon as possible. We’ll do our best to catch it before it leaves our hands.
If you entered incorrect shipping information, contact us immediately. Once an order has been dispatched, we cannot guarantee that an address can be corrected or redirected.
Errors resulting from incorrect information provided at checkout are the purchaser’s responsibility.
REFUNDS AND EXCHANGES
We offer free 30-day returns on unused and unopened KYBER products purchased directly from KYBER online. Learn more about eligibility and how to submit a return on our Returns & Refunds page.
Products discounted 20% or more are final sale and are not eligible for return or exchange. Flash Sale items are also final sale. Products purchased for resale or through a KYBER retailer account are final sale regardless of discount.
This does not affect claims involving defective products or KYBER fulfillment errors.
POLICY UPDATES
Our Shipping & Order Policy may be updated from time to time as our services, systems and requirements evolve.
We encourage you to review this policy periodically to stay informed of the current shipping and order terms.