WE BUILD IT TO BE RIDDEN.
KYBER products are built for real days in the mountains. When something fails because of a defect in materials or workmanship, we stand behind it.
Warranty coverage depends on the product and applies to the original purchaser.
KNOW WHAT'S COVERED.
MACHINED + METAL COMPONENTS
Lifetime coverage against manufacturing defects.
Anodized finishes can fade with prolonged UV exposure. Protect products from unnecessary exposure when not in use. Cosmetic fading or discoloration is not considered a manufacturing defect.
GRIPS
Grips are a wear item. Normal or excessive wear from use is not covered under warranty.
Want to understand our grip compounds and how they wear? Visit HOW TO CHOOSE THE PERFECT GRIP to learn more.
GLOVES + APPAREL
1-year warranty against manufacturing defects in materials and workmanship.
Normal wear, damage from use, and deterioration over time are not manufacturing defects.
ELECTRONICS + HEATED PRODUCTS
No warranty coverage.
WHAT'S NOT COVERED.
Normal wear and tear
Improper installation or maintenance
Misuse, abuse or negligence
Accidents or crashes
Modifications or alterations
Corrosion, oxidation or cosmetic damage
Improper storage
Commercial or rental use
Unauthorized repairs
Warranty coverage applies to the original purchaser and is not transferable.
BEFORE YOU SUBMIT A CLAIM.
PROOF OF PURCHASE
Order number, receipt or invoice.
PRODUCT DETAILS
Use the complete KYBER product name so we know exactly what we're reviewing.
WHAT HAPPENED
Tell us what failed and how it happened.
CLEAR PHOTOS OR VIDEO
Show the product and the issue clearly.
THE BETTER THE INFORMATION, THE FASTER WE CAN REVIEW YOUR CLAIM.
READY TO MAKE A CLAIM?
Complete the Warranty Claim form below and we’ll take it from here.
WE’LL TAKE IT FROM HERE.
Once your claim is submitted, we’ll review the information provided and be in touch with next steps.
WE’LL REVIEW IT. WE’LL BE IN TOUCH.
